Terms & Conditions

1. DEFINITIONS

Lupima: The Riyadh-based agency providing influencer marketing and content services.

Client: The business or individual purchasing services from lupima.

Influencer/Creator: Content creators selected and contracted by Lupima for the Campaign.

Campaign: The marketing project including all posts, stories, and deliverables.

Content: Digital media posts, reels, videos, or images created for the Campaign.

UGC Content: Raw or edited creator-style videos delivered for brand-owned use.

Package: The service tier Flash Launch, Blaze Growth, or Ignite Scale.

2. SCOPE OF SERVICES

Lupima provides:

• Creator sourcing, vetting, and Mawthooq license verification

• Campaign planning, strategy, and content direction

• Content review and execution tracking

• Performance reporting and audience insights

Lupima does NOT provide:

• Guaranteed sales, conversions, or specific ROI

• Platform-side ad management unless contracted via Ad Creative Pack

3. CLIENT RESPONSIBILITIES

Client must provide:

• A finalized Campaign Brief including goals and brand guidelines

• Product samples or services shipped to creators at Client expense

• Payment according to the agreed schedule in Section 7

• Content approval within 48 hours of submission

Note: Failure to provide samples or briefs within 7 days of payment may result in campaign rescheduling.

4. INFLUENCER AND CONTENT STANDARDS

• Creators must hold a valid Mawthooq license in Saudi Arabia

• Content must respect Saudi cultural norms and Vision 2030 frameworks

• Content must include mandatory disclosures per Saudi commercial laws

• No content involving alcohol, tobacco, gambling, or violations of KSA public policy

• Posts must remain live for a minimum of 30 days

5. SERVICE PACKAGES AND DELIVERABLES

FLASH LAUNCH (3,750 SAR): 1–2 micro-influencers, 1 post each, post-campaign summary

BLAZE GROWTH (13,125 SAR): 3–5 micro-influencers, 2 posts and 2 stories each, 2–4 UGC videos, 7-day tracking

IGNITE SCALE (30,000 SAR): 6–10 micro or 1–2 macro creators, 1–2 posts or reels per influencer, based on campaign strategy, multi-phase rollout, 5–8 UGC videos, ad creatives, and full performance report

Revisions: 1 round of minor edits is included. Major re-shoots start at 560 SAR per influencer.

6. APPROVAL PROCESS AND THE 48-HOUR RULE

Submission: Lupima submits drafts via WhatsApp or email

Deemed Approval: If no feedback is received within 48 hours, content is deemed approved for posting and final billing

Subjectivity: Content cannot be rejected for subjective reasons if it meets the original brief

7. PAYMENT TERMS

Structure: Packages under 10,000 SAR require 100% upfront. Packages over 10,000 SAR require 50% upfront and 50% prior to posting

VAT: Prices are exclusive of VAT. If Lupima becomes a taxable person under ZATCA, 15% VAT will be added

Refund Policy: No refunds once creators are contracted. If LUPIMA fails to deliver a specific creator, a replacement or pro-rated credit will be offered

8. USAGE AND INTELLECTUAL PROPERTY

Organic Rights: Client may repost influencer content on official social channels permanently with credit

• Paid Ad Rights (Flash and Blaze): Paid advertising usage is not included. Use for ads requires an additional fee

• Paid Ad Rights (Ignite): Paid advertising usage rights are included in the package price

UGC Ownership: UGC videos delivered in Blaze, Ignite, or as add-ons are fully owned by the client for organic and paid use

Copyright: Creators retain original copyright. Client is granted a usage license as defined by their package

9. CONFIDENTIALITY

Both parties agree to keep campaign strategy, pricing, performance data, and direct creator negotiations confidential.

10. COMPLIANCE AND LEGAL

KSA Laws: All content must prioritize Arabic and respect KSA public policy

Indemnification: Client agrees to indemnify LUPIMA against claims arising from product safety, false claims, or IP infringement in the client brief

Governing Law: This agreement is governed by the laws of the Kingdom of Saudi Arabia

Dispute Resolution: Disputes shall be settled via friendly negotiation for 14 days. Unresolved matters shall be referred to the competent courts in Riyadh

11. ACCEPTANCE

This agreement becomes binding upon receipt of the first payment, written confirmation via digital channels, or the provision of a Campaign Brief.

Version 1.2 — Last Updated March 2026